Refund and Dispute Policy

Last Updated: January 10, 2025

Introduction

At Jeva Agency, we strive to provide high-quality advertising services, including campaign configuration on Meta platforms. This Refund and Dispute Policy outlines our terms for refunds and how disputes are handled. By using our services, you agree to this policy.

1. Refund Policy

1.1 No Refunds for Completed Services

- Due to the nature of advertising services and campaign configuration, refunds are not provided for services that have been completed, delivered, or executed.

1.2 Eligibility for Refunds

- Refunds may only be issued under the following circumstances:

- Payment was made in error (e.g., duplicate payments).

- Services were not initiated due to circumstances attributable to Jeva Agency.

1.3 Refund Process

- If you believe you are eligible for a refund, please contact us at commercial.jevaga@gmail.com within 7 days of the payment date.

- Include proof of payment and a detailed explanation of your request.

- Approved refunds will be processed within 14 business days and credited back to the original payment method.

2. Dispute Resolution

2.1 Contact Us First

- If you have concerns about our services or believe there has been an error, contact us directly at commercial.jevaga@gmail.com.

- We are committed to resolving issues promptly and fairly.

2.2 Third-Party Payment Platforms

- Payments processed through Stripe or other third-party platforms are subject to their dispute resolution policies. Please refer to their terms if your dispute involves a payment platform.

2.3 Timeframe for Disputes

- All disputes must be raised within 30 days of the transaction date. Claims made after this period may not be honored.

2.4 Good Faith Resolution

- Both parties agree to make reasonable efforts to resolve disputes in good faith before escalating to legal action or third-party arbitration.

3. Non-Delivery of Services

- If Jeva Agency is unable to deliver agreed-upon services due to unforeseen circumstances, you will be offered a full refund or an alternative solution (e.g., rescheduling services).

4. Changes to This Policy

- We reserve the right to update or modify this Refund and Dispute Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this policy, please contact us: commercial.jevaga@gmail.com